REFUND & EXCHANGES

EXCHANGES
All exchanges must first be organised via email at warehouse@ studio23.co.nz as some exclusions apply.
We can provide a exchange for item(s) provided the following conditions are met:
  • Item(s) must be accompanied by the relevant sales receipt and paperwork.
  • Item(s) must be in saleable condition with swing tags attached
  • Item(s) are returned within 14 days of purchase.
  • Item(s) were not sale/discounted.
  • Item(s) were not a Special Release
  • Any return delivery fees are at the customers expense.
  • As The Palace is not liable for the loss of an item being returned to us we recommend that you return it only using a COURIER - SIGNATURE REQUIRED service and retain the shipping details/tracking number of your item.
  • The Palace reserves the right to refuse any return where it is deemed the item(s) does not match the above return conditions.
REFUNDS
For online purchases we are happy to provide a refund subject to the following conditions:
  • All refunds must first be organised via email at warehouse@studio23.co.nz as some exclusions apply.
  • Limited release products are not returnable.
  • Item(s) must be accompanied by the relevant sales receipt and paperwork.
  • Item(s) must be unworn and in as new saleable condition with swing tags attached
  • Item(s) are returned within 14 days of purchase.    
  • Item(s) were not sale/discounted.
  • Item(s) were not a Special Release
  • Any return delivery fees are at the customers expense.
  • As The Palace is not liable for the loss of an item being returned to us, we recommend that you return it only using a COURIER - SIGNATURE REQUIRED service and retain the shipping details/tracking number of your item
  • The Palace reserves the right to refuse any return where it is deemed the item(s) does not match the above return conditions.

Refunds are processed onto the original card payment was made from or if the item(s) were paid via bank transfer, we will ask you for a bank account number.

FOR FURTHER INFORMATION PLEASE EMAIL US WAREHOUSE@STUDIO23.CO.NZ